Please carefully read this document as it contains the terms and conditions that you agree to be bound by if you use "Maison de Senteurs Online".
- The Seller
- Purchase of Products by Maison de Senteurs
- Product orders and conclusion of the sales contract
- Delivery terms
- Payment methods
- Customer service
- General provisions
- Conditions of use
- The Seller
The sales of products on this site www.maisondesenteurs.com are performed by the company MS ONLINE, Limited Liability Company headquartered in 2bis Argentine Street 1002 Tunis,Tunisia,
registered in the Trade Register under the number B2486462011 (hereinafter Maison de Senteurs Online).
- Purchase of Products by Maison de Senteurs
You can only buy the products available for sale and which details are stated in " Maison de Senteurs Online", with a delivery service in all countries carried out by the Tunisian post (RAPID-POST or POST PACKAGES) for personal use by you or by the recipient (s) of the products that you designate at this end. Maison de Senteurs Online reserves the right to refuse any order in its sole discretion (eg if Maison de Senteurs Online considers that an order is to be sold otherwise than through distribution channels approved by Maison de Senteurs).
LDetails of the products available for sale (including their prices) are all quoted on " Maison de Senteurs Online". Maison de Senteurs Online will act with all due diligence to ensure the accuracy of all details, descriptions and prices of products displayed on " Maison de Senteurs Online" at the time the information is published on " Maison de Senteurs Online". While we strive as much as possible to keep Maison de Senteurs Online updated, the information published at any given time do not always accurately reflect our position at the time you place your order. However, price or descriptions changes will not affect your order if we have already approved it.
- Control Products and conclusion of the sales contract
- After you select the products you want to order, they are automatically placed in the cart
- Click on "View Cart" to display the page "Your Cart" that allows you to identify and correct entry errors.
- At the bottom of the page "Your Cart", click "Place Order" to confirm that your order is correct.
- At the bottom of the page "Your Orders", after clicking "Confirm", we will ask for the authorization to debit the amount displayed on "Your Orders" from the issuer of your credit or debit card. We charge no money on your credit card at this stage, even though the amount you are willing to pay will be charged after obtaining authorization. This is the normal process of payment processing with banks. If the issuer of your card refuses to authorize payment, your order will not be accepted.
- Once your payment is accepted, then you will get the receipt that includes the order’s reference; this receipt will also be sent in the Automatic confirmation email ("Order Confirmation").
- Maison de Senteurs Online will automatically send you a confirmation email to confirm that your order has been received ("Order Confirmation").
- Maison de senteurs Online will send you another email to confirm that the products you ordered have been shipped ("Shipping Confirmation").
- A sales contract for the products you ordered is established between you and Maison de Senteurs as soon as we send you the email "Shipping Confirmation".
- The sales contract will be concluded in French.
- The General Conditions of Sale and the delivery modalities are available in the shipping confirmation email. The sales contract terms are kept by Maison de Senteurs Online.
- Maison de Senteurs Online may refuse to process your request if the issuer of your credit card refuses to authorize payment of the purchase amount or if you do not meet the eligibility criteria for products order listed above.
- Terms of delivery
We ship our products to all countries served by the Tunisian posit (RAPID-POST or POST- PACKAGES). Products will be sent to the shipping address you provided during the ordering process. Shipping charges will apply in addition to the purchase price
Delivery time and options:
Maison de senteurs Online offers you, depending on the weight of your Cart and the delivery time two options of shipping your orders:
The Fast-Track Dispatch RAPID-POST:
Rapid-Post is a courier fast delivery service, used to distribute the fast shipments abroad in reduced time with the possibility to obtain, at any time, information about the sending processing steps and the delivery confirmation.
RAPID-POST deals with 220 destinations throughout its worldwide network and collaborates with the largest private integrators in the field of fast-dispatch like DHL and FEDEX. It offers extremely short delivery periods not exceeding 72 hours from the date of removal and for parcels up to 30 kg.
The classic sending services PARCEL POST:
PARCEL POST also deals with 220 destinations across its worldwide network and works with most postal services in the world, it offers great fees but delivery times a bit long between 5 and 10 working days from the date of the courier removal.
Free shipping for all orders exceeding 40€
Customers who buy products for 40€ or more in one order on www.maisondesenteurs.com benefit from free delivery. For orders below 40 €, delivery charges will be applied in addition to the purchase price.
Shipping to multiple addresses
Currently, we only accept one delivery address per order. If you wish to ship orders to multiple addresses, please place a separate order for each relevant delivery address.
- Payment terms
We only accept payment by credit card or debit card (secure payment), you can pay by credit card or debit card. The fees will be deducted from your card upon conclusion of the sale contract.
Maison de Senteurs Online reserves ownership of the delivered goods until full payment.
- Customer service
Damaged or defective products and ordering errors
VYou can make an exchange or get a full refund if the products you ordered were delivered damaged or defective, or if the products you received do not match those you originally ordered.
In case of return of damaged, defective or incorrect products we will refund:
- The entire purchase price
- Delivery costs (costs that you have incurred for the initial delivery of products)
- Return costs (costs that you have incurred to return the products to us) upon presentation of a receipt.
In case of exchange of damaged, defective or incorrect products we will:
- Ship replacement items for free
- Refund return shipping costs (costs that you have incurred to return the products to us) upon presentation of a receipt.
How to return your products
You can contact our Customer Service by email, phone or mail (see Contact Us).
You can also return your products, accompanied by the delivery documents by sending them by mail to the following address:
Maison de Senteurs Online
2 bis rue d’Argentine 1002 Tunis – Tunisie
When returning products, you will need to provide us with the following information:
- The delivery documents and invoice
- The list and the description of the products to return
- The reason for products return
- The receipts indicating the incurred cost of return if you request a full refund of damaged, defective or incorrect products
How to contact us
Email : firstname.lastname@example.org
Phone +33 970 440 003
Mail : Maison de senteurs Online, 2 bis rue d’Argentine 1002 Tunis – Tunisie.
Our Web server automatically recognizes the domain name (of the ISP) and, when possible, the email addresses of the users who visit our site. We centralize the domain names for statistical purposes. We use the information provided to improve the content of the pages of our website.
Maison de Senteurs Online stores the information about you (except the number of your credit card) as an electronic data that will be used for customer relationship management purposes. Indeed you have the right of access, rectification and opposition on all data about you. This right will be exercised via email on the following address: email@example.com .
To improve the performance of the Website and of your way to use it, Maison de Senteurs Online and its authorized service providers can use audience measurement tools and navigation tracking (such as cookies, markers ("tags") etc.). The information that Maison de Senteurs Online and its authorized service providers may collect and use through these tools include: information about your navigation, your spending habits. These tools do not identify you by name, but store the information related to your browsing and which can especially be used as part of a banner program. We inform you that you can oppose the registration or use of these tools by configuring your browser to that effect.
- General provisions
Maison de senteurs Online reserves the right to modify or discontinue, temporarily or permanently, its website (or any part of it) with or without notice; Maison de senteurs On line shall not be liable to you or to any third party for such modification or suspension.
Maison de senteurs Online reserves the right to change the Terms and / or Terms of Delivery as needed, and your continuous use of Maison de Senteurs Online (or any part of it) after all modifications will be considered as an acceptance of these modifications. It is your responsibility to regularly check the Terms and / or delivery terms to be up-to-date to any changes.
If you do not accept the changes concerning the Terms and / or Terms of delivery you should immediately cease all use of Maison de Senteurs Online.
When Maison de senteurs modifies these Terms, your order will be subject to the conditions applicable on the date and time you have placed it. Copies of the appropriate Terms version may be obtained by email on the following address firstname.lastname@example.org . If any of the Provision Terms is held invalid or unenforceable, that provision shall be deemed deleted from the Conditions and the other provisions contained in the Terms will remain in full force and effect.
The Maison de Senteurs Group companies are holders of all intellectual and industrial property rights related to internet sites and brands of Maison de Senteurs or hold the related use rights. Access to this website gives you no right to the intellectual property rights related to the Website which remain the exclusive property of Maison de Senteurs Group companies.
The general structure of the Site, as well as the elements accessible on the it, such as text, photographs, animated or not images, icons, maps, sounds, videos, software, databases, data and all other elements making up the Site are the exclusive property of the companies of Maison de Senteurs Online group. You cannot, under any circumstances, reproduce, modify, transmit, publish, adapt, on any medium whatsoever, by any means whatsoever, or operate in any manner whatsoever, all or part of the Site without the prior written permission of Maison de Senteurs companies group. You are informed that this prohibition applies in particular, but not exclusively, practices such as scrapping or the use of robots for extraction purposes, the reproduction of any portion of the Site, including the products offers that are presented particularly for commercial purposes.
You are not allowed to insert into a frame or use framing techniques ("framing") to insert a trademark, logo or any other information (including images, texts, page layout or form ) of Maison de Senteurs Group without its prior express written consent. You are not allowed to use any meta tags or any other "hidden text" using the name or trademarks of the group Maison de Senteurs without the express prior written consent of the group Maison de Senteurs.
Any use whatsoever, without having previously obtained permission from Maison de Senteurs group for any reason whatsoever, of all or part of the Site may be the object of appropriate action, in particular action for counterfeiting.
The insertion of hypertext links to any part of the Site is prohibited without the prior written consent of the group Maison de Senteurs.